come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. It seems like there may be an issue with this from the post you've added on. 4G Home Broadband - 30Mb. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. Email. If that fails, feel free to email me at tv. When I look under my products TNT appears on my main account but there is no 'activate' option. and manage your personal details and how you pay. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. Its now the next morning an. Hi , I am so sorry for the delay in getting your services activated. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. More options. that shouldn't be an issue (having just performed a speed test here, on a different. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. . BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. He gives me a rout. The best way to ha. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. My broadband and phone was supposed to activate 4th April. 5 days x £5 = £25. Enter postcode to see availability. I moved into a property mid May, and ordered phone and broadband with Zen. Order. You can also watch Prime Video on thousands of eligible devices, such as. Fix broadband problems. New 24-month BT Broadband contract required. We ordered the BT infinity 1 package. Every day I call different phones, which I get from BT's employees, to have finally someone who turns on this unfortunate service, but not effectively. 2: Seeker. Choose a topic. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. Log in to My BT. It has fibre to home. Check the black cable with the grey connectors on the end is. How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. BT Help is the place to come for support with all your BT products and services. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). £51. 50 cheaper per month. Rung BT a few times who were very helpful and spoke to open reach…. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. And, as a housewarming gift, we'll give you a month of free. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. com & Community; Broadband. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Why am I having problems adding BT Virus Protect to. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. Or take a look at one of our videos. Openreach are now saying that there is an. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. com & Community; Broadband. BT customer service, truly dreadful. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. On the day of your visit. Get 3 months free broadband. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. I followed the steps that came with the equipment, but th. Scam alert: COVID: The UK-GOV has issued a payment of £349. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. 3. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. My activation date was the by midnight on the 21st but never happened. Pay only £1/month for the first three months, then just £18/month thereafter. This process can take up to ten days. They have no clue about my order until I called them on 15/06. so there was no issues there… now all there was to do was wait for it to be activated. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Press the Power button again until all the lights come back on. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. . Registered: 21-04-2017. Call backs ar. There may also be a £9. 24 month contract. . The status will then change to. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. We'll call in 2 days with an update (no phone call) - x15 at least. com and include your BT ID and BT account number in the email. Received TV box, hub and told that phone line was active. Solved: I have been a BT broadband customer for about a year. Email; Billing. I was given an activation date of 20/01/2014. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. I waited a few days and still not. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. I'm a brand new BT Inifinity customer and things are already not going well at all. However a bit confussed regarding my broadband activation date in the e-mail they sent last Thurs it stated "What Next?Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Open discovery+ and choose Sign In. 99 per month for months4-24 24 month contract. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Re: Switching from Sky to BT - issues that I wasn't aware of. So placed the order on 22nd June. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. It has fibre to home. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. If your BT broadband home network is playing up, you're not alone. I had an activation date of Apr 26th, but there is no connection. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. Track my order >. Great-value deals on unlimited broadband. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. - theres an issue with you account. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). Switched from BT to Plusnet, activation day today 19th May. Connect to our 4G mobile network for browsing, streaming and downloading. Signed up 2 weeks ago and activa. Activation date given 15th December. We’ll tell you how we’ll activate. Connecting to broadband for the first time. Home phone including Digital Voice; BT. Home phone & Mobile. . Terms apply. Find out what the lights mean on your BT Business hub. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Change the playing field, expect problems. Changed my broadband over from Sky to BT, sky worked fine. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. I called bt again and was promised it would be on by midnight on the 22nd. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. Moving to Digital Voice. My activation date for Infinity 1 was Monday of this week. Hi Sorry to hear that there's been issues with your broadband installation. Payment by Direct Debit. Sign in to discovery+ on a BT TV device. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. 4. With BT Service Status you can check your BT Broadband, Landline or TV is working. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. . Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. TV Content including BT Sport. This shows that there's a problem somewhere. I ordered ultrafast fibre 1 on the 22 of October. . ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. This is a small network termination point. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. 24 month contract. Never had issues before (with Plusnet or BT before that). Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. . Select Activate on BT Virus Protect. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). It's time. Yes. Was told the service will be activated on 5th August 2021 by an Engineer. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. 3. Announcements, Guides & Community Updates; The Lounge; BT. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. Home phone including Digital Voice; BT Mobile; Email. For more information, press Dismiss". I'm afraid only our telephone agents can look into broadband related queries. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Call BT. You should receive an email or text from us confirming your activation date. Home phone including Digital Voice. Safe to say we’re still waiting. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. This might happen because your BT Broadband is new, and your service isn't live yet. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. On hold for more then an hour. Signed up 2 weeks ago and activation was today. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. Long story short. 1. Browse . 2. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. The Lounge; BT. Download the My BT app >. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. @Sue_7. . Please try after 15 minutes. . BT Broadband Talk service terms What we provide. Again, that never happened. Seems to be a common problem, Last week McAfee reported subscription ending in 5 days so I investigated and found the issue was it needed to be updated. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. TalkTalk and BT line problems, no help from either. Edit - No issues listed on the service status page. 76 - 02/12/2020. Openreach are short of staff this time of the year, with people on leave. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. YouView from BT; BT Sport on TV, Online player or App;. For the first week I was getting download speeds c 19Mbps. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. Make a. Our broadband has been cut offActivation has not worked. Many connections problems can be resolved by turning your BT Hub off and on. No upfront costs. In most cases we can switch on your broadband without you needing to be home. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. I got confirmation from both BT and Sky that my phone line and broadband woul. Keep an eye on bt. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Once completed you could have requested a new phone number. Cheers John Jun 25, 2021. BT Sport app. Hi, I’m hoping someone might be able to help or shed some light on my problem. I have not recived an email or text to say the broadband and landline has been activated which I understand may be normal. The box is around 13cm x 11cm x 2. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. I have tried to order Broadband only connection from BT. 86Δ a month. Great. My engineer visit and activation date was scheduled for 26/7/23. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. However, it's. Last Thursday my mobile phone rang and it was a BT engineer who wan. But she decided to move to BT Fibre 1. We’ve spent hours on the phone and ea. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. I live in Hawksworth just in the outskirts of horsforth. As of the 1st June 2023, BritBox is no longer available to purchase on BT TV as a monthly rolling add-on. My activation date was Friday 28th (yesterday). I am currently in the process of switching from BT to Sky. . We were told we couldn't add TV services until the phone and broadband were activated. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. Re: Broadband Service Activation Query. . I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. A steady blue means that the Hub is connected to your broadband. BT Fibre broadband. Press the Power button on the back until all the lights go off and wait for 5 minutes. Pay only £1/month for the first three months of your broadband and TV package, then just £50. BT customer service phone numbers (broadband, mobile or phone line) problems. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. BT are supposed to activate my home broadband on 15/06 . If this isn't the case the first thing to try is restarting your hub. Skip Navigation. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. . BT. Hello, Me and mother currently have not recieved internet for an entire month. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. Then select ‘ Add Game Pass Ultimate’ to get set up. Every time I am told to. Welcome to this user forum for BT Retail phone and broadband customers. You’ll get our best-ever TV box. 15th December old BT broadband line disconnected. this Black Friday. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Average speed* 67Mbps. 0800 328 1116. Hello Louise_E Many thanks for the stock reply. Not even explaining what the problem is . To sign in on your BT TV device, follow the steps below. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. . 20-02-2023 04:51 PM. Re: Broadband Activation Delayed - Latest. Stream eye-opening documentaries, must-see reality, and exclusive Originals. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. . Here's how to sign in on your BT TV device (e. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. BT add on. BT Sport on TV, Online player or App. 5 days a. I ordered BT fibre broadband to my new address on 5/7/23. So, reading other posts, I am not alone with my recent activation issues. However, there is usually a £9. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. Announcements. Your options. Repair is delayed after your broadband or landline stops working. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. com & Community; Broadband. I was watching a Twitch stream at the time it went down. According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. . BT outages reported in the last 24 hours. We moved from Sky to BT after they failed to. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. Missed engineer appointments - multiple times. . A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. Placed the order online and was told the engineer's visit would be the 14th Jun. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Annual price changes and terms apply. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. . Please check your settings “. To take your BT services with you when you move home, please let us know you're moving. if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. Changing your activation or start date. Select Activate on BT Virus Protect. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. . Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. . You can then manage your BT TV account and change your Netflix plan. Set up your BT internet in 8 simple steps. The BT TV Box Pro is sold as part of a 24 month contract through BT. Nothing happened. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. BT have been no help at all just saying this is a problem with openreach. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. We’ll do what we can to help. I'm not. Broadband Activation Issues. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. My Profile. I ordered broadband at the end of June with an activation date of July 11. . You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. So you can get a better wi-fi signal from your basement office to upstairs. . When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. com and include your BT ID and BT account number in the email. . To sign in on your BT TV device, follow the steps below. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. Signed up 2 weeks ago and activation was today. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. Confused about broadband activation. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. 3. Hi all, I have a new build property. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Buy this deal See all BT deals. A master socket is the main socket for the phone line in your home, not an extension socket. . With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. . BT Fibre broadband / No internet on activation day. BT. How to switch broadband. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. Manage your account Download the My BT app to check your bill, test your speeds and activate your internet security products.